Solar installation enquiries across Bournemouth with free consultation

Effective Date: 18th of October 2024

Welcome to the Solar Tech Solutions Ltd website. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.

 

1. Use of Website

1.1 You agree to use this website for lawful purposes only and in a manner consistent with all applicable laws and regulations.

1.2 You are prohibited from attempting to interfere with the proper functioning of the website, including but not limited to introducing viruses, malware, or engaging in any other harmful activities.

 

2. Intellectual Property

2.1 All content on this website, including text, graphics, logos, images, and software, is the property of Solar Tech Solutions Ltd and is protected by copyright and other intellectual property laws.

2.2 You may not reproduce, distribute, modify, display, perform, publish, licence, create derivative works from, or sell any content without the express written consent of Solar Tech Solutions Ltd.

 

3. Links to Third-Party Websites

3.1 Our website may contain links to third-party websites for your convenience. We do not endorse or control these websites and are not responsible for their content or accuracy.

3.2 Accessing third-party websites through links on our site is at your own risk. Solar Tech Solutions Ltd is not liable for any damages or issues arising from your use of third-party websites.

 

4. Limitation of Liability

4.1 Solar Tech Solutions Ltd is not liable for any direct, indirect, incidental, special, or consequential damages that result from your use of or inability to use our website.

4.2 This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Solar Tech Solutions Ltd has been advised of the possibility of such damage.

 

5. Privacy

Your use of our website is also governed by our Privacy Policy. By using our website, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

 

6. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

 

7. Changes to Terms and Conditions

Solar Tech Solutions Ltd reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the updated terms.

 

8. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at Solar Tech Solutions Ltd, 11 St Michaels Road, Bournemouth, Dorset, BH2 5DP, or via email: info@solartechsolutions.co.uk

 

By using our website, you agree to abide by these terms and conditions.

 

Our Privacy Policy

 

This privacy policy explains how we use any personal information we collect about you when you use this website.

 

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services.

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.

Website usage information is collected using cookies.

 

How will we use the information about you?

We collect information about you to process your order, manage your account, and, if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website.

Solar Tech Solutions Ltd will not share your information for marketing purposes with companies outside Solar Tech Solutions Ltd.

In processing your order, we may send your details to, and also use information from, credit reference agencies and fraud prevention agencies.

 

Marketing

We would like to send you information about products and services of ours and other companies in our group which may be of interest to you.

If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other organisations.

 

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@solartechsolutions.co.uk 

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information, visit aboutcookies.org or allaboutcookies.org.

You can set your browser not to accept cookies, and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

 

Other websites

Our website contains links to other websites. This privacy policy only applies to this website, so when you link to other websites, you should read their own privacy policies.

 

Changes to our privacy policy

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on the 18th of October 2024.

 

How to contact us

If you have any questions about our privacy policy or information we hold about you, please contact us via email: info@solartechsolutions.co.uk 

 

Legal Compliance

 

1. Insurance Details

Solar Tech Solutions Ltd maintains the following insurance cover:

 

• Public Liability Insurance: £2,000,000

• Employers Liability Insurance: £10,000,000

• Professional Indemnity Insurance: £250,000

Copies of insurance certificates are available upon request.

 

2. Customer Complaints & Feedback Procedure

We are committed to delivering a high standard of service. If you are not satisfied, please contact us.

 

• Stage 1 - Initial Complaint: Acknowledged within 5 working days.

• Stage 2 - Investigation: Resolved within 8 weeks.

• Stage 3 - Escalation: Refer to ADR provider if unresolved.

3. Alternative Dispute Resolution (ADR)

If unresolved, complaints may be referred to the RECC ADR service:

https://www.recc.org.uk 

 

4. Customer Charter

SolarTech is proud to be a Trustmark-accredited business, committed to upholding the standards of the Customer Charter in everything we do; including:

 

• High-quality installations

• Transparent quotations

• Professional communication

• Safe and efficient work

• Ongoing customer support

Download the Trustmark Customer Charter